Discounted products are items that may have a variety of different issues such as Cracked bricks, Teeth breakers, accidentally scented, box taste, Brands that are made from Turkey and does not have a fresh taste or an after taste. These items are all non refundable and cannot be exchanged due to the issues already stated above. You can pour toasty powder, BP Powder, or flavor powder to help with the ones with after taste or scented. If product is too hard you can microwave or bake to help soften the crunch.